Do you carry out customer or staff satisfaction surveys? And what do you do with the results when you get them back? Many organisations are very good at getting the surveys completed, but not so good at following up on the results when they receive them. This ends up with each survey being seen as a ‘one off’ rather than part of a continual review and learning process.
When you get your results, why not let us help out? We run focus groups to understand the real issues behind the scoring and work together with your teams and/ or customers to find out what will make the difference to improve the scores for the next survey. We leave you with an action plan that has ‘buy-in’ from everyone who has had an input to the process. A great way to improve what happens in your organisation!