Blog

We all need change tools

Where does time go to? We’re already marching towards the end of January and my writing mojo has just returned! I think it must have been adding all that new content to my website that left me with writer’s block. But I’m refocused and feeling full of energy to embrace 2012’s new challenges. I’m sure…
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What happens on the inside is replicated on the outside

As you know, there’s a special place in my heart for companies who take their culture seriously. I am a great believer of whatever happens on the inside of a company is reflected on the outside, for example, if you look after your people, they will look after your customers and vice versa.

Turning negative emotions into opportunities

After the lovely long break, I hope you’ve returned to work with renewed energy and vision to tackle all those things that you’d like to achieve this year.  With so much doom and gloom in the news about our economic climate and how we all have to do much more with less, it’s a challenge…
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The difficulties in giving constructive feedback

This year I’ve taken the opportunity to talk to as many people as possible to find out what they view as the hot topic they’d like to improve in their organisation. And can you believe that it’s communication? Well to be precise it’s about being able to provide better feedback.

Harnessing emotions to encourage change to happen

Since my last newsletter we have seen lots of change in the world that has impacted us all in very different ways.  As you know, it’s the way in which all this change is managed that concentrates our minds for how we expect it to be managed in the future.  If you’ve experienced change that…
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