Day 3 of F.O.O.D. – Using CRUST to manage remotely

It’s day 3 of my Advent Calendar and I’d like to share my CRUST technique to help with you manage your team remotely, our new reality! CRUST is a nice metaphor, as to me, it feels that it envelopes all the goodness within.

C is for collaboration. A great team works together, whether they’re together or a part with mutual respect a willingness to balance group and personal goals. Something we’ve really needed this year.

The R is all about being responsive. When someone needs help in your team, it’s about being quick to act in an appropriate way.

Understanding your team means that you don’t take a one size fits all approach. By getting to know each of them individually you’ll have a greater clarity of what will work of some and not for others.

When we’re in the office, we can easily turn to others to ask for help to complete a task. For us to be able to work best, we need to know the skills and capabilities of everyone.

Finally the T is all about Trust; the foundation of working together as a team. During the pandemic, managers had to learn quickly to manage the fine line between micro managing and not being in touch enough.  Think regular 121s and then the autonomy to get on with it!


T is for

Transformation is what I’m focusing on in this quote as I think it’s something that we’re all going through at the moment, but are we all aware of the journey we’ve travelled so far and the milestones we’ve achieved? Periodically I’m finding that I’m giving myself a hard time and asking whether I’m doing enough. Yet when I look back to March of this year, my life has been full of learning and I’ve made some major adjustments to the way I live and work, which I’m sure is the same for many of us. Both customers and suppliers have had to adapt and transform during this period to provide and buy our products in an online world?  There’s been a lot of unlearning and relearning going on and checking out how we all show up differently in this new world. Of course, letting go of the past, our comfort zones and everything else that is familiar takes courage and I feel that I’m continually riding on the edge of my comfort zone!

So as a reminder to myself, as much as to others who are giving themselves a hard time, remember that when we change the way we look at things the things we look at change. Take a moment now to reflect upon how you have stretched and transformed yourself during this period and see how can you use that learning to help those around you succeed too?

S is for

Everyone’s story is completely different at the moment.  Our lives have been impacted hugely through this pandemic and it looks as if it will continue to be so for a good while yet.  Many are living in a period where we’re forced to embrace uncertainty but also, in many cases, survival.  It’s another period of reinvention for both businesses and individuals and the only way we can work through it is by learning to lean into it and recognise that today is tough, but it will get better.  Did you know that by thinking this way, we automatically help our brain release some of the endorphins to stop it from feeling ‘stuck’?  In the last 14 years working for myself I’ve experienced a number of periods of uncertainty which has caused different levels of anxiety.  However, a key learning for me has been not to let the inner negative narrative take over as it just leads to a downward spiral especially at a time when we need to focus on where and how we can add value.

Whilst it’s scary hearing about the rise in unemployment figures and the impact of recession, it’s crucial we focus on what we can each do to adapt and survive as we move forward.  Work probably won’t look anything like it has in the past so take time to understand your transferrable skills and how you can utilise them in this new world.  If you’ve worked for one employer in the past and they can’t afford to keep you onboard fulltime, perhaps you can research where you can provide your expertise to others to fill the remaining hours you’d like to work.

I have a note on my phone that pops up every day.  It say’s ‘what would you do today if you weren’t afraid?’  Don’t let fear get in the way of your survival.

L is for listening

As we’re on L in our alphabet series, I was spoilt for choice with the number of quotes that flashed through my mind about listening.  Stephen Covey’s ‘seek first to understand and then be understood’ or Winnie the Pooh telling us to be patient when someone isn’t listening because that person may have some fluff in their ear.  However, it was this quote by the Dalai Lama, that I settled on.

How many times do we hog a conversation because we want to get our thoughts and ideas, knowledge and skills across to others to show a different perspective on a particular subject?  Could it even be that we want to prove that they are wrong and we are right?!  Yet when we stop being on transmit Continue reading