Y is for the way YOU make people feel

Today I’m focusing the ‘Y’ on you with one of my all time favourite quotes from Maya Angelou.  You’ve no idea how many times I’ve used this quote in my work.  It is the basis of any culture change programme, leadership and management skills as well as customer service and sales.  But actually this quote underpins everything we do whether it’s in our personal or professional life.  Some people have the knack of Continue reading

X is for Xenophilia

As I’ve been searching for a word beginning with X for my alphabet series, I’ve come across a new word and it describes me!  Xenophilic – a person fascinated with cultures; they love travelling and embracing other cultures.  This is me in both my personal and professional life.  When I Continue reading

W is for

I chose this quote to help us feel more upbeat! I know worrying is normal, but recent restrictions seem to be weighing on us more heavily than at any other times during this pandemic. Being aware that worry is driven by our belief system, I’d like to share some of the techniques I’m using to challenge my thinking and stop me running down the rabbit warrens that lead to procrastination, time wasting and self doubt.

  • Taking a habit inventory to remove those habits that hinder rather than help is really useful
  • Writing down all worries and categorising them into those I can control, those others can help me sort out and those that I can’t do anything about, gets them out of my head and stops them growing into monsters that sap my energy.   Working on those I can, lifts my spirit and helps me to feel more positive knowing my energy is being utilised in the right area.
  • Daily walks in the fresh air before I get on with any work have a positive and calming impact, as does anything I enjoy.
  • I practice square breathing as it calms your nervous system and decreases stress. All you do is breathe in for two, hold for two, breathe out for two and hold for two and repeat!

What techniques are you currently using to help you transition from the caterpillar into the butterfly?

V is for Vulnerability

When you first became a manager did you feel that you had to have all the answers to be good at your job? I did! It made me feel like the expert, justifying my promotion! I wanted to be seen as the ‘go to’ person who could cope with anything.  It wasn’t long before I noticed the downside of this approach! Lack of congruency started to dissolve trust, being seen as the expert meant others relied on me to make decisions.

When I started to share some of, what I saw as, my weaknesses I have to admit, I was anxious. Would people use them against me? What I learnt was that when you are being vulnerable, it’s the only time Continue reading