Sixteen years ago today, I woke up with what I call the ‘can’t help its!’ You know that feeling when you could burst out crying at the slightest thing?! That was me. You see I was leaving everything that was familiar to me in the workplace. After 19 years working for the same organisation, I was about to leave and set up my own business. I loved my job, the people I worked with and what we’d created but it was time for a new challenge. That morning I woke up feeling full of self-doubt, overwhelmed and vulnerable. I was questioning whether I could really do it, would people buy from me and could I make it a success.
When I look back on those 16 years, it’s been a journey of continual learning and reinvention. There have been some great highs; there have also been some scary moments too. When the recession hit in 2008, I wondered where the next job would come from. As the pandemic set in, I was initially concerned as to how things would work out. However, these bumps along the way have guided me in directions that I may never have travelled, regularly pushing me out of my comfort zone.
When I started out, I was helping people to create great customer service. We focused on touch points that made the service experience amazing for customers and staff – it was electric. But as the recession hit, training budgets tightened and the work dropped off, until I reinvented myself as a change agent, helping companies to embrace the emotional side of change rather than focusing on just the task list. This transitioned into pragmatic leadership and management skills, and over the last six years has included much more about the psychology of why we do what we do, so that we can tap into the little things that make a real difference to achieving high performance, in both our business and personal lives.
I’m so glad I made that leap of faith 16 years ago. The ‘can’t help its’ only lasted one day but were a great lesson for me. You see it made me realise that even when you’re excited about a new beginning your self-efficacy can drop and your negative self-talk can take over. What we need to do in those circumstances is make sure we create happy endings so that we can leave them behind with fondness. It’s then down to focusing on our vision and what we can do to make it happen because if we don’t believe in ourselves, how can we expect anyone else to?!
As we approach my 16th birthday of being in business, I’d like to say a big thank you for your continued encouragement and support to approach everything I do with energy and enthusiasm. As a gesture of my gratitude, I’m giving away some free 60 minute sessions from my FOOD series. These take-aways will be held on a Friday morning from 8-9 GMT and will provide you with some wholesome nutrients to set you up for the weekend.
- 29th April – And Breathe
- 13th May – Influencing Skills … using problem solving skills to become a better influencer
- 20th May – Facilitating Virtual Meetings … what’s the etiquette ….?
- 27th May – Giving Feedback – creating feedback cultures
- 10th June – Delegation
- 17th June – Time Management
The first one called ‘And Breathe’ is all about creating space and taking a moment to see the wood from the trees. Please don’t think because it’s free it will be full of junk food as it will be full of ingredients you can use straight away to get the best results.