Focusing on a Service Culture

Last year I was honoured to be asked once again to judge at the WOW! Awards. It gave me the opportunity to hear some fabulous stories across so many sectors of the lengths teams and individuals will go to create wonderful experiences for their customers.

On the right you can see me with Mr WOW! himself, Derek Williams and Stacey who go out of their way with the rest of the team to make sure we catch businesses doing the right things for their customers. As judges we thought we’d pay him back for all his good deeds and give him his own award and here I am presenting it to him. Of course, Stacey put in all the hard work to create a wonderful poster … I just had the easy role of passing it over!

And here I am with Vanessa Petch of Warwickshire County Council – the winner of her category!

The WOW! Awards have become a far reaching not for profit organisation which spans across all sectors. Within a very short period of signing up, businesses are able to demonstrate the positive impacts on their bottom line results.