X is for Xenophilia

As I’ve been searching for a word beginning with X for my alphabet series, I’ve come across a new word and it describes me!  Xenophilic – a person fascinated with cultures; they love travelling and embracing other cultures.  This is me in both my personal and professional life.  When I Continue reading

Are you in the 95% or the 5%?

Have you ever started a new hobby full of passion and focus, really energised to achieve the results and even when you’ve had a few set-backs, you’ve been able to pick yourself up, dust yourself down and get back on track? When we’re in this frame of mind we think we’re invincible and we’ll always be able to work in this way. However, in reality, we Continue reading

How would you rate your culture?

Focusing on the culture of an organisation is often regarded as a ‘soft’ area to manage.  In some places it doesn’t even form part of the vocabulary or the agenda.  However, the culture of an organisation can decipher whether it is successful or not.

You can tell when there’s a great culture in an organisation because you feel it as soon as you walk through the door; that energy, passion and focus on what the organisation is all about.  It’s because there are systems and processes in place to make the business tick in a way that everyone understands.  Each person knows what is required of them to achieve the goal.  But the opposite can happen when these systems aren’t in place – they’re called toxic cultures.  And they don’t just happen.  They have destructive leaders in place who encourage a set of vulnerable followers. Continue reading

What happens on the inside is replicated on the outside

As you know, there’s a special place in my heart for companies who take their culture seriously.  I am a great believer of whatever happens on the inside of a company is reflected on the outside, for example, if you look after your people, they will look after your customers and vice versa.  An energised and ‘can do’ culture doesn’t just happen, it is dependant on so many elements such as recruitment, processes and systems.  However the key element, for me, is leadership.  You will only ever achieve great service when you find the right attitudes, behaviours and skills demonstrated and role modelled from the top.

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