Tag: customer experience

Focusing on a Service Culture

February 27, 2012

Last year I was honoured to be asked once again to judge at the WOW! Awards. It gave me the opportunity to hear some fabulous stories across so many sectors of the lengths teams and individuals will go to create wonderful experiences for their customers. On the right you can see me with Mr WOW!…
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Turning negative emotions into opportunities

October 3, 2011

After the lovely long break, I hope you’ve returned to work with renewed energy and vision to tackle all those things that you’d like to achieve this year.  With so much doom and gloom in the news about our economic climate and how we all have to do much more with less, it’s a challenge…
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Jane L Hirst