Why ‘What’ questions build trust (and how ‘Why’ can shut conversations down)
In every conversation, whether you’re coaching, leading, or simply trying to understand someone, the questions you choose shape the emotional climate. And over the years, I’ve noticed a pattern: ‘What’ is your best friend, and ‘Why’ can be your enemy. Not because ‘Why’ is inherently bad, but because of how it lands with people. Even…
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