Y is for the way YOU make people feel

Today I’m focusing the ‘Y’ on you with one of my all time favourite quotes from Maya Angelou.  You’ve no idea how many times I’ve used this quote in my work.  It is the basis of any culture change programme, leadership and management skills as well as customer service and sales.  But actually this quote underpins everything we do whether it’s in our personal or professional life.  Some people have the knack of Continue reading