G is for Ground Rules

photo-20140628-181559293A couple of weeks ago I went to visit my sister and loved this set of house rules that she’d had painted on the wall in her kitchen. As with most things I come across that I like, I started to think about how they could be translated to business use. But of course we already use them. In business we refer to them as Ground Rules and that’s why Continue reading

What happens on the inside is replicated on the outside

As you know, there’s a special place in my heart for companies who take their culture seriously.  I am a great believer of whatever happens on the inside of a company is reflected on the outside, for example, if you look after your people, they will look after your customers and vice versa.  An energised and ‘can do’ culture doesn’t just happen, it is dependant on so many elements such as recruitment, processes and systems.  However the key element, for me, is leadership.  You will only ever achieve great service when you find the right attitudes, behaviours and skills demonstrated and role modelled from the top.

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