Tag: leadership communication skills

Hearsay

How to handle hearsay at work without damaging trust or relationships

Have you ever had a situation where you hear something about someone and it’s very different to the person you know?​ It’s happened to me a couple of times recently, so I thought it might be worthwhile sharing my thoughts….​ ​👉 Pause before you absorb the story​ Hearsay is sticky because it lands fast and…
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What might be true for them that I don't yet know

How curiosity can transform difficult conversations and reduce judgement

I’ve had some extremely interesting conversations recently. Conversations that in the past I may have shied away from because I didn’t feel eloquent enough or have all the facts to discuss. They’ve been areas that I could have quite easily braced myself for an argument and perhaps held tension in my body because of their…
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Are your 1:1 meetings building trust or breaking it?

It always fascinates me how people react when you say, “It’s time for your 1:1.” ​ ​In a recent session, the responses stretched all the way from dread to genuine relief. Same meeting, same purpose, but completely different viewpoints.​ ​And it reminded me of something I’ve seen again and again: People don’t respond to the…
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How to Give Feedback Without Triggering Defensiveness: 3 Simple Shifts That Build Trust

In recent weeks, my works has been focused on conversations. All types of conversations, from the quick catch-up through to giving crucial feedback.​ I love this work, as one of my lifelong ambitions is to make the giving and receiving of feedback a way of life. So many people shy away from it, especially when…
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Why simplicity is a leadership superpower in a complex world

Our world is full of competing priorities because work is busy and life is noisy. It’s overflowing with information in every direction you look. But if we let simplicity become our quiet superpower, it helps us make space for what matters.​ ​When we keep things simple, we don’t dumb things down. We clear a path…
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